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Services in buses
We take care of every detail to ensure you have the best possible experience.
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Wi-Fi
Our buses are equipped with free Wi-Fi so you can stay connected and surf the web while traveling.
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Power outlets and USB connectors
There are sockets and USB ports in the bus interiors to charge your phones, tablets, and other devices on the road.
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Toilets
Comfort while traveling is essential! Our buses are equipped with toilets so that you don't have to worry about convenience during your trip.
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Legroom
The seats in our buses have extra legroom and adjustable backrests to make your trip as pleasant as possible.
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Air conditioning
Climate control maintains the optimal temperature in the cabin, creating comfortable conditions at any time of the year.
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Luggage compartment
Buses have enough space for luggage, and their transportation is carried out under the established rules.
Traveling with us is easy and convenient
We have assembled a team of professionals – experienced drivers and operators who provide a high level of service and comfort during your trip.
Thanks to our many years of experience in passenger transportation, we not only guarantee quality service but also provide detailed information about the route, stops, and travel time so that you can always feel confident in your plans.
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Rules of luggage transportation in LEV-BUS
Hand baggage
Free of charge 1 piece weighing up to 5 kg and measuring 20x30x40 cm. It can be a bag that is easy to carry and placed on the upper shelf above the seat. The passenger is responsible for hand baggage.
Basic luggage
Free of charge 1 piece with dimensions not exceeding 50x40x80 cm and weighing up to 20 kg. If the luggage exceeds the specified size or weight, it can be transported for an additional fee if there is free space in the luggage compartment.
Additional luggage
Additional luggage is transported for an additional fee and is subject to the availability of free space in the luggage compartment, which is determined by the driver during boarding. It must not exceed the size and weight of the main luggage.
Frequently asked questions about luggage
- What should I do if I lost my luggage?
Ні, роздруковувати квиток не обов’язково. Достатньо мати підтвердження на мобільному телефоні або іншому електронному пристрої.
- Can I take my bicycle on the bus?
Ні, роздруковувати квиток не обов’язково. Достатньо мати підтвердження на мобільному телефоні або іншому електронному пристрої.
- How do I book a place for my bicycle?
Ні, роздруковувати квиток не обов’язково. Достатньо мати підтвердження на мобільному телефоні або іншому електронному пристрої.
- How many strollers can I take with me?
Ні, роздруковувати квиток не обов’язково. Достатньо мати підтвердження на мобільному телефоні або іншому електронному пристрої.
- How do I book transportation for a stroller?
Ні, роздруковувати квиток не обов’язково. Достатньо мати підтвердження на мобільному телефоні або іншому електронному пристрої.
- What if I have too much luggage during the peak season?
Ні, роздруковувати квиток не обов’язково. Достатньо мати підтвердження на мобільному телефоні або іншому електронному пристрої.
How to return a ticket
To refund your ticket, please fill out the refund form on the right. Please fill in all the required information carefully so we can process your request quickly and correctly.
The funds will be credited to the bank card from which the payment was made. The refund period depends on the bank of your card and usually ranges from 1 to 7 banking days.
Please note that refunds are subject to the terms of our refund policy. If you have any additional questions, please contact our support team – we will be glad to help you resolve all issues related to ticket refunds.
Refund policy
- 72 hours or more before departure – 100% of the ticket price is refunded.
- From 72 to 24 hours before departure – 75% of the ticket price is refunded.
- From 24 to 12 hours before departure – 50% of the ticket price is refunded.
- Less than 12 hours before departure – the ticket is not refundable.
Return a ticket
Frequently asked questions
- Is it necessary to print out the ticket or confirmation?
No, it is not necessary to print the ticket. It is enough to have a confirmation on your smartphone or other electronic device.
- What are the conditions for baggage transportation on your bus trips?
The ticket price includes a suitcase - 20kg, hand luggage - 42*30*18 - free of charge
- Can I send my luggage by LEV-BUS?
Yes, but you need to arrange this directly with the driver before departure. Be sure to take the driver's phone number, as he is responsible for your package, not the company.
- If I have a complaint, where can I go?
All complaints should be sent to the official email lev-bus@ukr.net or to Viber at +380678855320.
- I forgot my luggage on the bus. What should I do?
You need to call the dispatcher to clarify the information at +380678855320.
- Is the timely arrival of the bus guaranteed?
The arrival time is indicated taking into account the downtime at the border of 2 hours, but unfortunately delays do occur: slow work of the State Border Service of Ukraine, weather conditions, road conditions, etc. Plan your time in advance! In case of transferring to another mode of transport, please consider a time reserve of 6 to 12 hours! Thank you for your understanding! The arrival time and departure time are indicated in local time.
- What documents are needed to cross the border?
The carrier is not responsible for the passenger's documents and for crossing the border, so before purchasing a ticket, please consult the hotline of the State Border Service of Ukraine (SBSU). 1598 free of charge from a mobile phone. In the event of a passenger disembarking when crossing the border due to the passenger's fault, the ticket amount is not refunded.
- How can I return a ticket for your bus if it was purchased through another website?
In this case, you need to go to the website where the ticket was purchased and find the appropriate refund section.
- What are the conditions for transporting animals?
It is allowed to transport animals weighing up to 6-8 kg. The cost of a ticket for an animal is 20% of the cost of a ticket with a seat. A mandatory condition for transportation is the presence of a carrier (with a hard bottom) and all necessary documents for crossing the border.
- Where can I leave a review about a trip?
You can leave a review by writing to the official email lev-bus@ukr.net or on Viber at +380678855320.
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